TERMS OF SERVICE

Welcome to KindlyKeepsake. We are delighted to offer you a thoughtful selection of gifts and a pleasant shopping experience. The following terms are our agreement with you. Please read them carefully before browsing, registering, or placing an order.

1. About These Terms

These Terms of Service govern your access to and use of www.kindlykeepsake.com, as well as your purchase of products from KindlyKeepsake.
The website is operated by Datong Yishangxuan Information Consulting Co., Ltd.
By accessing the website, creating an account, or submitting an order, you understand and agree to be bound by these Terms and the policies referenced on the website.

2. Eligibility

You must have the legal capacity to enter into a binding agreement. If you are a minor, please use the website only with the involvement and permission of a parent or legal guardian.
You are responsible for ensuring that your use of the website complies with the laws applicable to you.

3. Customer Accounts

If you create an account, please provide accurate, complete, and up‑to‑date information, and keep your login credentials secure. Notify us immediately if you suspect any unauthorised activity on your account.
Except where caused by our failure to use reasonable security measures, you are responsible for all activities conducted through your account.

4. Product Information

We strive to present accurate product descriptions, images, dimensions, materials, prices, available options, and relevant care or installation information.
Due to screen settings, lighting, photography, handmade details, production methods, and reasonable manufacturing variations, actual colours, textures, dimensions, and appearance may differ slightly from what is shown on the website.
Please carefully review the product description and all selected options before submitting your order.

5. DIY and Decorative Products

DIY products may require assembly, crafting, installation, or customer involvement. Please follow the provided instructions carefully, and use appropriate tools, protective equipment, and adult supervision where applicable.
Outdoor decorative products may experience normal weathering, fading, wear, or deterioration depending on climate, placement, maintenance, and exposure – this is to be expected.
Unless clearly marked as suitable for children, decorative products are not toys.

6. Personalised and Made‑to‑Order Products

If you choose personalisation (such as engraving, naming, image selection, or colour adjustment), please double‑check all text, images, colours, dimensions, and options you submit before placing your order.
Personalised or made‑to‑order products usually require additional production time and are generally not eligible for return due to a change of mind.
However, if such an item arrives damaged, defective, incorrectly made, or materially different from your confirmed order, we will provide an appropriate solution.

7. Prices and Payment

Prices are displayed in the currency shown on the website or at checkout.
Shipping charges, taxes, customs fees, and other applicable charges (if collected by us) will be clearly presented at checkout.
By submitting your order, you authorise us and our payment providers to charge the total amount to your selected payment method.

8. Orders and Acceptance

Submitting an order does not guarantee its acceptance.
We may reject or cancel an order for legitimate reasons, including but not limited to product unavailability, pricing or listing errors, suspected fraud, payment failure, delivery restrictions, or violation of these Terms.
If we cancel an order after payment has been collected, we will refund the applicable amount to your original payment method.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be completed – we appreciate your understanding.

10. Shipping and Delivery

Shipping destinations, charges, processing times, and estimated transit times are explained in our Shipping Policy or displayed during checkout.
Delivery estimates are not guaranteed. Delays may occur due to customs clearance, severe weather, carrier disruptions, incorrect addresses, public holidays, or other circumstances beyond our reasonable control.
Please provide an accurate and complete delivery address – you are responsible for this information.

11. Customs Duties and Import Taxes

International orders may be subject to duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless we expressly state otherwise at checkout, these charges are the customer’s responsibility.

12. Returns and Refunds

Returns, exchanges, replacements, cancellations, and refunds are governed by our Returns, Refunds and Cancellation Policy.
Nothing in these Terms excludes any rights or remedies that cannot be legally excluded.

13. Promotions and Discounts

Promotional offers, discount codes, free gifts, and limited‑time deals may have additional conditions.
Unless otherwise stated, promotions cannot be combined, exchanged for cash, or applied to previous purchases.

14. Intellectual Property

The website and all its content, including but not limited to text, graphics, logos, page designs, photographs, videos, and software, are owned by or licensed to KindlyKeepsake and are protected by applicable intellectual property laws.
You may use the website solely for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, sell, scrape, republish, or commercially exploit any website content without authorisation.

15. Reviews and User Content

If you submit a review, photograph, video, comment, or other content, you confirm that you have the right to provide it and that it does not infringe any rights of others.
You grant us a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, display, format, and distribute that content for the purposes of operating, promoting, and improving the website and our products, subject to applicable law.
We reserve the right to remove any content that is unlawful, misleading, abusive, infringing, or unrelated to the relevant product or service.

16. Prohibited Uses

You must not:

• Use the website for unlawful or fraudulent purposes;

• Attempt to gain unauthorised access to systems or accounts;

• Introduce malicious code or interfere with the website’s operation;

• Collect personal information about others without authorisation;

• Submit false, misleading, abusive, or infringing content;

• Use automated tools to scrape or overload the website; or

• Violate intellectual property, privacy, consumer protection, or other applicable rights.

17. Third‑Party Services and Links

The website may use or link to third‑party services, including payment, shipping, analytics, advertising, and social‑media services.
These third‑party services are governed by their own terms and privacy policies. We are not responsible for third‑party websites or services beyond our control.

18. Errors and Availability

We reserve the right to correct typographical errors, inaccurate descriptions, pricing mistakes, or availability information.
If such an error affects your order, we will contact you and offer available options, which may include correction, cancellation, and refund.

19. Disclaimer

To the fullest extent permitted by law, the website and its content are provided on an “as‑available” basis.
We do not guarantee that the website will always be uninterrupted, error‑free, or completely free of harmful components.
This section does not exclude any warranties, guarantees, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, Datong Yishangxuan Information Consulting Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.
Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud, fraudulent misrepresentation, or other liabilities protected by mandatory law.

21. Indemnification

To the extent permitted by law, you agree to be responsible for any losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

22. Termination

We may suspend or terminate your access to the website where reasonably necessary due to fraud, unlawful conduct, security risks, or a material breach of these Terms.
Any provisions that are intended to survive termination will remain effective.

23. Governing Law

These Terms are governed by the laws of the People’s Republic of China, without depriving consumers of any mandatory rights available under the laws applicable to them.

24. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal obligations.
The revised Terms will be posted on this page. Continued use of the website after the revised Terms become effective constitutes your acceptance (where permitted by law).

25. Contact Us

Brand: KindlyKeepsake
Website: www.kindlykeepsake.com
Customer Service Email: service@kindlykeepsake.com
Website Operator and Legal Business Name: Datong Yishangxuan Information Consulting Co., Ltd.
Registered Business Address: Room 1205, 12th Floor, Hongxing Building, Dongxin International, Yongtai South Road, Datong Economic and Technological Development Zone, Shanxi Province, China
(Please note: this registered address is not a product return address. For returns, please contact us via email first.)

If you have any questions about these Terms, feel free to reach out to us anytime. Happy shopping, and may every gift carry a warm sentiment.