CONTACT US

Contact Us – KindlyKeepsake

Thank you for visiting KindlyKeepsake. Whether you have a question about a specific gift, need help with an order, delivery, or return, or simply want to share your thoughts – we are always happy to hear from you.

To help us assist you as quickly and effectively as possible, please include the following information in your message (where applicable):

• Your order number;

• The email address you used when placing the order;

• The name or URL of the product in question;

• A clear description of your question or issue; and

• If an item arrived damaged, defective, incorrect, or incomplete, please attach clear photos or videos.

Customer Service Email
service@kindlykeepsake.com

Our support team will respond as soon as possible on business days. For urgent order‑related matters, please clearly state the issue in your message – we will prioritise it accordingly. While we cannot guarantee an immediate reply due to the volume of messages, we promise to treat every enquiry with care and attention.

Before Returning an Item
Please always contact us via email first to obtain return authorisation and the correct return address.
Do not send products to the company’s registered address listed below, or to the return address shown on the original parcel, unless our support team specifically instructs you to do so. After reviewing and approving your return request, we will provide you with the proper return address and step‑by‑step instructions.

Company Information
Brand: KindlyKeepsake
Website: www.kindlykeepsake.com
Customer Service Email: service@kindlykeepsake.com
Website Operator and Legal Business Name: Datong Yishangxuan Information Consulting Co., Ltd.
Registered Business Address: Room 1205, 12th Floor, Hongxing Building, Dongxin International, Yongtai South Road, Datong Economic and Technological Development Zone, Shanxi Province, China
(Please note: this registered address is not a product return address. For returns, please contact us via email first.)

If you have anything to share, feel free to drop us a line anytime. Every sentiment matters to us, and we are here for you.